Comments on: Open up parking systems

By: Jeannette Lowe

Jeannette Lowe — Mon, 26 Nov 2007 14:16:59 +0000

Further to my post of 2.11.07. I was so incensed by the fact that I was issued a PCN when the number was unclear, that I wrote to the Chief Executive of Camden Council complaining, requesting a payment of £30 admin fee for the time and trouble I had been put to. It was passed to the Parking Director who eventually replied and stated that as the council has to protect council tax payers money they would not award me compensation but would pay me £10 for my expenses in contacting the council. Perhaps if more people did this they would be more careful inputting the unclear and wrong details into their system.

By: Jeannette Lowe

Jeannette Lowe — Fri, 02 Nov 2007 00:22:55 +0000

I received a PCN for a no left turn and after viewing the photos online saw that although the vehicle was the same amke as mine it was a different model altogether. The reg. plate was unclear and could have been a number of different variations. After contacting the council, the operator stated it was hard to read. I therefore took photos of my vehicle, sent them, with printouts from their web site of the offending vehicle along with a letter, by fax. On calling to ensure receipt of fax yet another operator stated the reg. plate was unclear and cancelled the PCN. 1.11.07 I just wish I knew who to complain to outside Camden.

By: Tom Smith

Tom Smith — Tue, 11 Jul 2006 13:25:13 +0000

Please note that it is now Camden Council PCN policy to deliberately misread registration numbers. If they see a number 103 – they will issue parking or bus lane summonses for 102, 103 and 104. Not everyone will check on-line photographs or be able to remember where they were on a particular day. The increase in revenue and commission for Camden and it’s PCN employees is significant.

If the mistake is picked up – then it’s ’so sorry it was our mistake’. In the meantime, it has cost you telephone calls, time, worry and other expense.

Beware – CHECK ALL THE EVIDENCE VERY CAREFULLY. Once you have paid – you will struggle to get your money back.

By: recycler

recycler — Fri, 04 Mar 2005 09:17:27 +0000

Camden infringed on my right to free data Hampstead & Highgate Express 4 March 2005 Marc Mullen

PARKING chiefs at Camden have charged £700 to supply data under the Freedom of Information Act... even though some of the facts are freely available on the Internet.

[Read the full article in the Ham & High - Ed]

By: Recycler

Recycler — Mon, 14 Feb 2005 19:22:10 +0000

Camden respose….

Ref: RFI/00067
Tel: 020 7974 2404
Fax: 020 7974 4789
e-mail: @camden.gov.uk

Date 14 February 2005

Mr xxx
xxx
xxxxx
xxxxxx

Dear Mr xxxx

Ref: RFI/00067 amended response

FREEDOM OF INFORMATION ACT 2000 – INFORMATION REQUEST

Your request for information has now been considered and the information relating to your questions numbered 3-14 is enclosed.

However, your request for information relating to questions numbered 1 and 2 is being considered and there will be a fee payable for this information to be retrieved, collated and provided.

The fee is in accordance with the Freedom of Information (Fees and Appropriate Limit) Regulations 2004.

The fee payable is: £703.60

The fees consist of

1 28 Hours @ £25 per hour- £700
2 Postage charges @ £1.10
3 Photocopying charges: 25 @ £0.10 per copy: – £2.50

On receipt of this fee your request will be processed. Please will you arrange for the cheque to made out to London Borough of Camden and marked clearly on the back RFI/00067 for the personal attention of Mr xxx xxx

The Cheque should be addressed to:
Mr xxxx xxxxxx
Parking Solutions
PO Box Number 20217
London NW1 9GH
.

The 20 working day timescale for providing the information you request is suspended until we receive payment from you.

If you have any queries or concerns then please contact Mr xxxx xxxxx on 020 7974 2404.

Further information is also available from the Information Commissioner at: Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 01625 545 700
http://www.informationcommissioner.gov.uk

Yours sincerely

xxxx xxxxxx

The answers to your questions are as follows

1. The number of penalty charge notices Camden issued in the past year Including breakdown between PA issued / Bus Lane PCN/ CCTV PCn

2. The number that is paid at the reduced penalty. Or a percentage of the total issued in a year.

Fee payable; please see comments in covering letter

3. The number of notices to owner Camden issued. Or a percentage of the total issued in a year.

3. 150080

4. The number of Formal representations Camden receives. Or a percentage of the total issued in a year.

4. 56527

5. The number of Informal representations Camden receives. Or a percentage of the total issued in a year.

5. 126038

6. The number of representations Camden accepts. Or a percentage of the total issued in a year.

6. 33354

7. The number of representations Camden rejects. Or a percentage of the total issued in a year.

7. 10487

8. The number of appeals that Camden have lodged against them at PATAS.

8. 1863

9. The outcome of those appeals at PATAS. (accepted / rejected / PCNs Cancelled thereby avoiding PATAS)

9. accepted = 760 of which 364 not contested. 1054 refused.

10. The number of charge certificates Camden issues. Or a percentage of the total issued in a year.

10. 90254

11. The proportion of charge certificates Camden issues which are paid.

12. The number of cases Camden refers to the County Court. Or a percentage of the total issued in a year.

13. The proportion of cases referred to County Court which are paid.

14 The number of challenges to penalty charges resolved prior to the Notice to Owner, after informal representations.

14. This is included under point 5 and not recorded separately.

15. The number of formal complaints received at Camden parking services.

This is included under point 5 and not recorded separately.

All figures are for the period April 03 – March 04

Hmm £700! i’ll have to save up….but only £2.50 photocopying thats over an hour a copy!

By: Recycler

Recycler — Sat, 29 Jan 2005 09:56:32 +0000

Excellent resource this site! pointed me in several interesting directions! Thanks & Keep it up

Islington & Camden requests made along the lines of the Chief Parking Adjudicators report..
will let you know the results

Over last 12 Month period please supply following information :-

1. The number of penalty charge notices (Council) issued Including breakdown between PA issued / Bus Lane PCN/ CCTV PCn

2. The number that is paid at the reduced penalty. Or a percentage of the total issued in a year.

3. The number of notices to owner (Council) issued. Or a percentage of the total issued in a year.

4. The number of Formal representations (Council) receives. Or a percentage of the total issued in a year.

5. The number of Informal representations (Council) receives. Or a percentage of the total issued in a year.

6. The number of representations (Council) accepts. Or a percentage of the total issued in a year.

7. The number of representations (Council) rejects. Or a percentage of the total issued in a year.

8. The number of appeals that (Council) have lodged against them at PATAS.

9. The outcome of those appeals at PATAS. (accepted / rejected / PCNs Cancelled thereby avoiding PATAS)

10. The number of charge certificates (Council) issues. Or a percentage of the total issued in a year.

11. The proportion of charge certificates (Council) issues which are paid.

12. The number of cases (Council) refers to the County Court. Or a percentage of the total issued in a year.

13. The proportion of cases referred to County Court which are paid.

14. The number of challenges to penalty charges resolved prior to the Notice to Owner, after informal representations.

15. The number of formal complaints received at (Council) parking services.