Health Services: number of written complaints

The NHS has published the number of written complaints received by Primary Care Trusts (PCTs) and Strategic Health Authorities (SHAs). The data is published in Excel spreadsheets and can be downloaded from the links below. It lists the number of total written complaints, how many complainants requested an independent review and the review results. To find out how your trust or SHA scored click on the tabs for PCT or SHA in the lower left hand corner of the spreadsheet.

2003-04 Annual Family Health Service Summary (210 kb)

2002-03 Annual Family Health Service Summary (97 kb)

2002-03 Annual Hospital and Community Services Summary (226 kb)

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